Refund Policy
Last updated: June 27, 2026
This Refund Policy applies to all paid subscription plans for SnapBilly, processed through our Merchant of Record, Dodo Payments.
1. General Policy — No Refunds
SnapBilly operates a strict no-refund policy. All subscription payments — monthly and annual — are final and non-refundable once charged.
2. Evaluate Before You Pay — the Free Plan
We do not run a time-limited free trial. Instead, SnapBilly has a free plan that never expires, so you can use the Service and decide whether it suits you before paying anything. The free plan includes invoice creation, PDF generation and expense tracking, limited to 5 invoices per month and 3 clients.
You are only charged when you choose to upgrade, and no card details are required to use the free plan.
| Scenario | Outcome |
|---|---|
| Stay on the free plan | No charge, ever. No card required. |
| Cancel a paid plan | Billing stops. You keep paid access until the end of the period you have already paid for, then revert to the free plan. No refund. |
| Downgrade or stop using a paid plan mid-period | No partial or pro-rated refund for the unused time. |
3. Exceptional Circumstances — Service-Failure Refunds
In rare cases we may issue a refund at our discretion if:
- The Service was completely unavailable for 72+ consecutive hours due to an issue on our side.
- A core feature (invoice creation, PDF generation or email delivery) was entirely non-functional for 7+ consecutive days with no workaround, and was reported to us.
- You were charged more than once for the same billing period due to a billing error.
To request an exception, email support@snapbilly.com within 14 days of the issue with your account email and supporting evidence. We respond within 10 business days; approved refunds are processed via Dodo Payments within 5–10 business days.
4. What Is Not Eligible
- Change of mind after a charge has been taken.
- Underutilization or non-use during a paid period.
- Temporary or intermittent outages under 72 hours.
- Issues caused by third-party services outside our control.
- Account suspension due to a Terms violation, or device/browser incompatibility you could have identified on the free plan before upgrading.
5. Cancellation vs. Refund
You can cancel at any time from Account Settings → Billing. Cancelling stops all future billing immediately and you keep your paid features until the end of the period you have already paid for — no refund is issued for the remainder. After that the account reverts to the free plan and your data stays accessible.
Deleting your account cancels the subscription and permanently deletes your data. Refunds are only available under the exceptions in Section 3.
6. Annual Plan
No partial refund is issued for early cancellation of an annual plan under normal circumstances; you keep your paid access until the end of the 12-month period. Approved exception refunds for annual plans are pro-rated by remaining full months.
7. Chargebacks
If you initiate a chargeback instead of contacting us, your account may be suspended pending investigation and we will provide Dodo Payments with relevant evidence. Please contact support@snapbilly.com first so we can resolve the issue directly.
8. Changes to This Policy
We may update this Refund Policy with 14 days’ notice by email; changes do not apply retroactively to charges made before the effective date.